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Decorated Cupcakes

Terms & Conditions

Before confirming your order with us, please ensure you are familiar with our Terms and Conditions ("Terms") because they constitute a binding agreement between you and CakesbyKanchana.

By accessing and using any of our services, you indicate your acceptance of these Terms.

Our Products 

Please note all products are individually hand made and as such no two products will be identical.

All quoted sizes are approximations and can vary.

 

We reserve the right to update the products offered and make any changes to our services.

Booking and Payments

All bookings must be secured with a non-refundable 50% booking deposit.

Please note due to the nature of our business your date is not secured and your order is not confirmed until we have confirmed receipt of the booking deposit. 

For Wedding Orders, the balance must be paid in full no later than 4 weeks before the date of delivery.

 

For Celebration Cake orders and all other orders, the balance must be paid in full no later than 1 week before the date of delivery/ pickup.

For all orders other than short notice orders, the quotations provided and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.

Any celebration cake orders placed on short notice (due under 1 week), are subject to a short notice fee.

All fees are in Pound Sterling unless expressly stated otherwise.

Return, refund and cancellation policy 

Please note we provide perishable products and are unable to accept returns.

If for any reason you have to cancel your booking, the booking deposit is non-refundable. 

For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable.

 

For cancellations of celebrations cakes and all other orders, with less than 1 weeks’ notice, the full payment (including booking deposit) is non-refundable.

Cancellation must be made in writing in order to be valid. 

Amending your order

If for any reason you have to amend your booking, we reserve the right to issue an new quote to reflect changes and any balance will be due immediately. 

Amendment to orders cannot be made if there is less than 2 weeks before due date. 

In the events an amendment is required less than 2 weeks before due date, we reserve the right to cancel the order.

Delivery and Set Up

We are happy to deliver your cakes at an extra charge. 

Please note we use a third party service for deliveries greater than 5mile radius from our location. 

If you require delivery is it your responsibility to ensure you provide us with full and accurate address for delivery 

Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising.

 

If the cake is moved after set up the Company will not take any responsibility for any loss or damage arising. 

If you're out when our drivers arrive, we will try and make contact on the number provided to see if you would like us leave the cake with neighbour. Kindly note, while there may be a 5-10minute grace period, our courier will not be able to wait for your return due to their schedule. 

If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over.

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